Vacancy Details

5101 - Admissions Consultant (GEMS Parent Experience Center)

Location: UAE - Dubai
Business Unit: SCHOOL SUPPORT CENTRE
Closing Date 30-Nov-2019
About the Role

Job Purpose:

As the first contact person in the GEMS Parent Experience Centre, the Admission Consultant will relate courteously with visitors and welcome them. All enquiries will be dealt with knowledgeably and efficiently whilst maintaining a high level of customer service. In this position the Admission Consultant will develop prospects through inbound lead follow up and outbound calls and emails.

 Key Accountabilities:

  • Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
  • Guide and assist parents through the student registration and admission process.
  • Manage telephone calls and enquiries courteously and direct calls to appropriate school personnel, using the School Referral System.
  • Drive enrolments by promoting GEMS focus schools and other GEMS value-added services to prospective parents through conducting out bound calls.
  • Provide information in regards to school programs, events, activities, and arrange school tours when required.
  • Maintain database systems of all visitors and call to the GEMS Parent Experience Centre, plus referrals to schools.
  • Work well in a team environment and initiate effort and energy beyond the typical work day, where the tasks require additional commitment.
  • Conduct market research of the marketplace and of the company’s competitors through mystery calls, visits and via social networking sites.
  • Identify and coordinate events to engage and promote GEMS schools to parents, relocation agencies and the wider community.
  • Handle communication with fee defaulters from corporate level when they approach SSC, and/ or when schools escalate
  • Promptly respond to and resolve customer queries and complaints to ensure good
    customer relations and promote a friendly and efficient service
  • Complete tasks assigned as and when required by the management team. Ensure reception working areas are presentable and clean at all times.
  • Ensure the GEMS policies, procedure and codes of conduct are followed at all times.

Qualification, Experience and Skills

Expected Qualifications:

  • Qualifications in telephone operator’s practices, fax and telephone exchange systems

  • Proficient secretarial skills, and extensive experience with Word, Excel & Powerpoint

Expected Experience:

  • A minimum of 3 year experience working as a receptionist or in a sales or call center

   Job Specific Knowledge and Skills:

  • Strong customer service and interpersonal skills

  • Exceptional English skills, both verbal and written

  • Excellent time management and organisational skills

  • Must enjoy public contact and dealing with customers face to face

  • Ability to answer enquiries thoroughly and accurately

About Your Benefits
About GEMS

Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
1. Resume/CV
2. Passport-size photograph
Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.