ICT Engineer

We are looking for an ICT Engineer to join the school in April 2024. As an ICT Engineer you will be responsible for the set up of the new school and provide IT support to all Administrative and Education staff. Facilitate the use of systems/applications, Intranet and Internet to all users and insures best practices.

 Key Accountabilities:

• Install, configure and maintain servers, PC’s peripherals, IT tools/equipment, packaged software, antivirus, utilities, software tools and software patches.
• Install, administer and upgrade the computer network infrastructure.
• Ensure all new equipment is functional before it is distributed.
• Troubleshoot problems arising from hardware, software, application systems, network infrastructure virus and security related attacks.
• Set up equipment in offices, classrooms, and labs. Along with setting up accounts and profiles for all users.
• Respond to emergency call to classrooms for equipment, software and network problems and provide technical support for software projects at school.
• Assign priorities to problems reported, based on the severity and communicate with the concerned parties (GEMS-IT, vendors, suppliers, etc.).
• Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement to produce desired results.
• Set up and ensure compliance of procedures related to daily backup and other periodic routines – Software patches, data transfers/interchange, port/ import/ export and restoration from backups when required.
• Maintain records of and manages site licenses for software purchased. Notifies GEMS-IT when upgrades/ renewals are required.
• Maintain current inventory of hardware, software and passwords
• Coordinate and interact with GEMS-IT for all school matters related to IT policy, systems integration and networking (group wide), IT- infrastructure, purchases, upgrades, warranty, condemnation and replacements, new technology and requirements, technology plan and budget.
• Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
• Perform other duties as requested by direct & dotted reporting line managers / supervisors.

Qualifications & Experience:

• University degree in Computer Science
• A minimum of five (5) years’ hands on experience in maintaining ICT Infrastructure within a school setting.
• Excellent communication skills, attention to details and effective problem solving (technical) skills. Ability to multi task and cope with a degree of pressure at peak times.

IT Knowledge:

• Severs, Data & Voice cabling, Data Switches, Wireless Access Points, Access point Controllers, Routers, Firewall, Internet Lines, IP Telephony, PC’s, Laptops, Tablets PC’s, Printers, Peripherals, Multimedia. Projectors, Interactive LED, Robotics, Video Conferencing Systems, Digital Signage, AV Equipment, etc.).
• Microsoft Server Operating Systems, Server Security and Server based applications include: Windows /2019/2022 (Advanced/Enterprise), Microsoft defender, System Centre Antivirus for Servers, File Server, Database and Mail Server (Microsoft officer 365).

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.