The Chief of Staff to the COO is a critically important role, enabling the COO to work most effectively with internal and external stakeholders and fulfil his commitments to GEMS MENASA partners, stakeholders, and the Board of Directors. This is not an administrative role; it is highly strategic and facilitative one that requires a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role. As the COO’s ‘trusted counsel’, the role requires a highly resourceful individual with strong emotional intelligence, self-motivation, and strong analytical skills.
The Chief of Staff to the COO is both a strategic thinker & a master of tactical detail, helping the COO best leverage time & resources to manage the operations of the business across multiple functions & across global teams.
The Chief of Staff will work in partnership with the Chief Operating Officer who is responsible for forwarding the mission/vision of GEMS through operational excellence, programme management, and talent/leadership development.
The Chief of Staff plans and directs all administrative, financial, and operational activities for the COO. Organizes and prioritizes critical issues and required information for the COO to facilitate efficient decision making. Acts as a point of contact or gatekeeper between top management and other stakeholders. Provides oversight and guidance to projects of high importance. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Has comprehensive knowledge of the overall departmental function.
- Master’s Degree in Business Administration or related field
- 7-10 years in a Chief of Staff, or similar role
- 5+ years’ executive level experience
- Impeccable managerial and interpersonal skills
- Proven track record of effectively interacting with senior management
- Ability to work strategically and collaboratively across departments
- Effective, versatile and action-oriented
- Excellent communication skills