Vacancy Details

2854 - Receptionist

Location: UAE - Dubai
Closing Date 15-Nov-2018
About the Role

As the first contact person to the school, you will ensure positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.

You will provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.

You will required to respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.

You will relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.

You must maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation and complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.

 You must ensure the GEMS policies, procedures and codes of conduct are followed at all times.

About Your Benefits

Expected Experience: 

  • A minimum one year experience working as a receptionist or in a customer service focused role.  
  • Effective communicator in Arabic and English (written and spoken) 
  • Interpersonal skills, able to operate in a diverse environment

Job-Specific Knowledge & Skills:  

  • Ability to multi-task and cope with peaks of demand 
  • Proficient secretarial and computer skills 
  • Advanced user of Microsoft Office an advantage
About GEMS

Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.

About the School

GEMS Al Barsha National School for Girls, Dubai, is relatively new school which opened in September 2016. It offers an inspirational curriculum based on the National Curriculum for England with Arabic language and UAE culture, heritage and tradition at the heart of everything. As an all-through educational provision, the school currently caters for children from FS1 to Year 10 with plans to grow to Year 13 in successive years. FS provision is co-educational and Y1-10 is girls only. FS boys from GEMS Al Barsha National School for Boys are educated in the girls campus.

The school enjoys a prime location making it easily accessible to everything that Dubai has to offer as well as other Emirates. As well as being a fabulous place to work, Dubai is a vibrant, cosmopolitan, rapidly expanding city where the sun shines all year round. Here in Dubai you will enjoy an excellent lifestyle as well as extensive travel and leisure opportunities around the region and further a field.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
1. Resume/CV
2. Passport-size photograph
Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.