Vacancy Details

3014 - Receptionist

Location: UAE - Sharjah
Business Unit: SCHOOL SUPPORT CENTRE
Closing Date 16-Dec-2018
About the Role

As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.

Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school
Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives. 
Ensure the GEMS policies, procedures and codes of conduct are followed at all times.  

Attend staff meetings and serve on committees as required

About You

You will have a minimum of 1 years experience in a front of house or customer service role. You will have secretarial and computer skills at a professional level and will be an advanced user of Microsoft Office.

You will have excellent presentation skills and will be able to communicate with a variety of internal and external stakeholders in an effective, professional and timely manner.  Working under pressure, you will be able to multi-task in an efficient manner and be able to manage a high workload at  peak times throughout the school day.  You will deliver an outstanding customer experience in all situations. 

About Your Benefits
52 days of paid annual leave, medical insurance, flights and Tuition Fee Concession in GEMS schools. 
About GEMS

Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application.
1. Resume/CV
2. Passport-size photograph
Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.