As the first contact person to the school, you will ensure positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.
You will provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
You will be required to respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
You will relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
You must maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation and complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
You must ensure the GEMS policies, procedures and codes of conduct are followed at all times.