Your key priority will be delivering a positive customer experience during all interactions with existing and potential parents, visitors, staff and students.
Your main responsibilities will include providing information to visitors on a full range of topics, answering phone calls in a courteous manner and maintaining a database of school visitors.
You will provide an excellent and memorable customer experience while ensuring that GEMS policies, procedures and codes of conduct are followed at all times. You will have excellent communication and organisation skills. You will work in close relationships with the front of house team, attend staff meetings and serve on committees as and when required.
You will have a minimum of 3 years experience in a front of house or customer service role. You will have secretarial and computer skills at a professional level and will be an advanced user of Microsoft Office.
You will have excellent presentation skills and will be able to communicate with a variety of internal and external stakeholders in an effective, professional and timely manner. Working under pressure, you will be able to multi-task in an efficient manner and be able to manage a high workload at peak times throughout the school day. You will deliver an outstanding customer experience in all situations.