We are currently interested to hire a dynamic and experienced Manager - School Operations.
Your main responsibilities will include:
Market Leading Returns: Leading & executing the finance & procurement strategies by continuously exceeding the projected revenue and expense goals (budgets & forecasts) on value added and incremental services such as safety & security, facilities management (inclusive planned preventive maintenance, repair & maintenance, hygiene, cleaning), transport, catering, uniforms, extracurricular music-, language-, sport-, and travel- provisions, photography, community use of facilities, etc.
Furthermore reducing all fee ageing ((pre)-payment & debt collection procedures) by representing the School Leadership Team towards the parental community.
Customer Relationship Management (CRM): Leading & executing the customer care & service strategies by continuously exceeding student, parent, employee, third party, governmental agency expectations.
Sustainable Responsibility, Health, Safety and Environment: Leading & executing the strategies for continuously adhering to international & national laws, ethics, cultural sensitivities and norms. Full compliance with government and local authority regulations. Embracing sustainability impacting all activities within the marketplace (external customers), workplace (internal customers) and community (environment). Ensure a sound HSE framework is deployed and maintain full compliance to the international benchmark and GEMS HSE standards.
Business Excellence: Leading & executing quality management principles by continuously using quality assurance tools (including SMART measurements and reporting), service guidelines, and benchmarks in order to drive incremental change. Achieve breakthrough improvements by leveraging the GEMS innovation framework
Learning & Growth (People Development): Leading & executing measurable individual performance objectives (IPO’s), performance assessments and individual development plans (IDP’s) for direct reports, indirect / dotted-line reports, and self towards key accountabilities and key performance indicators.
The successful candidate will have exceptional communication skills, high expectations of themselves and the schools they work in and care deeply about students’ safeguarding and wellbeing.
This position reports to the Head of School
You should hold a Bachelor's Degree in Business Administration (or a related subject). You should have a minimum of three years experience in a similar position with hands-on experience or as Assistant Manager School Facilities, preferably in GEMS.
You must have fluent English communication skills and excellent organisational skills. With meticulous attention to detail, you should enjoy problem solving, work well under pressure and be able to meet tight deadlines and execute in a timely manner.