Vacancy Details

8613 - Receptionist

Business Unit: GEMS ROYAL DUBAI SCHOOL - DUBAI
Location: UAE - Dubai
Closing Date 23-Jun-2021
About the Role

RECEPTIONIST (Primary Focus Attendance & Management System Responsibility):

The first point of contact, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.  The receptionist will focus on attendance management system responsibility.

Key responsibilities:

  • Provide accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
  • Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
  • Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
  • Actively support the Admissions team by contacting enquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary and assist in enrolment events as and when required.
  • Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
  • Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
  • Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
About Your Benefits

Communication:              Good written and oral skills. A team player who enjoys working positively with others.
                                         Preferred language skills Mandarin or Arabic. Fluent in English.

Organisation:                   Excellent organisational and time management skills.

Experience:                      Excellent knowledge and understanding of relevant data management systems (Phoenix, Sales Force), as well as EXCEL and general Microsoft Office packages.                 

Personal Qualities:           Ability to work well in educational environment.

                                        Able to relate well to both adults and children.

                                        Ability to work both independently and as part of a team.

                                        Ability to multitask and work under pressure.

About GEMS

Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.

About the School

GEMS Royal Dubai School offers Outstanding, world class facilities set in a modern campus providing a bright, modern, well-resourced environment for students to access an enriched learning experience. An accredited High Performance Learning school with special emphasis placed on the integration of technology into the curriculum with a high levels of community engagement in the school. GEMS Royal Dubai School offers the National Curriculum for England, to approximately 900 students on roll from Foundation Stage to Year 6.


RDS http://www.royaldubaischool.com/
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
1. Resume/CV
2. Passport-size photograph
Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.