Vacancy Details

9008 - HR Officer/Manager

Location: UAE - Dubai
Closing Date 23-Jul-2021
About the Role

 We are seeking to appoint an experienced HR Manager preferably with experience in a school operations setting and associated staffing processes. This includes Recruitment, Onboarding, Employee Relations, and the full employee life cycle.

The position directly reports to the Principal/CEO and functionally to P&O Business Partner

This role will manage and support the day-to-day operations of the Human Resources office in the School along with the administration of human resources policies, procedures, and programs. The incumbent will provide support and advice in the various human resources functions, which include recruitment, staffing, employee engagement, and employee relations.

Key accountabilities:

The School HR will be the first point of contact for all school staff on all HR matters; duties will cover the full spectrum of the employee life cycle.

Recruitment and On-boarding

- Provide support to the Principal/CEO in the recruitment of all school-based positions.
- Liaise with corporate HR recruitment team for teaching positions, complete all administrative tasks related to the teacher recruitment process.
- Manage the full process for the recruitment of non-teaching positions including advertising, shortlisting and screening candidates, setting up interviews, and communicating with candidates throughout the recruitment process.
- Prepare employment contracts using DAX in compliance with GEMS policies and procedures and UAE Labour Law regulations.
Coordinate the Ministry of Labour offer letter and employment contract process with the school-designated Government Relations staff member. 
- Liaise with the travel department to book travel for new employees and maintain regular communication with new hires, including sending Welcome Email and Handbook and answering questions, conduct new hire inductions. 
- Process new hire forms including bank account forms, medical insurance, business card and access card requests
- Design and conduct new employee orientations to explain school policies, compensation and benefit programs. 

HR Operations support

- Manage and support day-to-day operations of all HR related matters in school. Manage the administration of HR policies, procedures and programs. 
- Provide advice, assistance, and follow-up on school policies, procedures, and documentation.
- Manager employee filing system maintaining up-to-date soft copy and electronic versions for all school employee. Ensure files contain all relevant information and are maintained in an organized manner. 
- Administer and explain benefits to employees, serve as liaison between employees and insurance carriers.
- Produce NOCs, salary certificates and salary transfer letters using DAX, in English and Arabic as required on a timely basis. 
- Develop and maintain HRIS database, employee files and records.
- Update employee handbook as required.
- Support ERP project team with input on HR systems, policies, and requirements
- Track approval process for all processes wherever other department’s signatures are required, ore when DAX system approvals are required. 
- Run reports from DAX as required by school management, or when specified by the HR Area manager/ HR Cluster Lead, or other areas of the business on a timely basis. 
- Draft routine correspondence, letters and memos as required by management.
- Assist and prepare statistical summaries and reports for school and GEMS Corporate office.
- Attend staff meetings and serve on committees as required.
- Engage with other School HR Officers in a productive and solutions-focused manner, sharing best practice ideas and positive ways of working.
- Complete any ad-hoc HR project work as and when required.

Employee Relations

- Coordinate the resolution of specific policy-related and procedural problems and inquiries.
- Perform specific research/investigation into employee relations issues as requested and directed by Management.
- Provide support to HR Area managers and HR Cluster leads as required for all employee relations matters.
- Advise school management and staff on UAE Labour law regulations and compliance.
- Be the first point of contact for all employees on employee relations issues
- Act as a counselor to employees as and when required.
- Be a positive role model for all school employees, acting as an employee engagement champion in school.


- Manage the separations process from start to finish will all employees following resignation or termination.
- Provide Principal with guidance on Labour Law regulations in regards to separations processes.
- Liaise with employees identified as leavers to collate exit documentation required and to coordinate clearance procedures.
- Conduct an exit interview (online and face-to-face) with all leavers, gather exit interview data on a regular basis, and present this to the Principal for review

This exciting opportunity requires the following key competencies and skills and these will be assessed during the recruitment process:

  • Effective communication skills
  • Customer service approach
  • Able to influence colleagues in a diverse cultural environment
  • Deliver results in a timely manner with the highest degree of efficiency
  • Collaborate with members of the leadership team to deliver key HR initiatives
  • Attention to detail & able to prioritize key tasks
  • Excellent organization and interpersonal skills
  • Credible experience in managing employee relations

To be considered for this appointment, you will have:

  • At least a minimum of 2 – 3 years of experience working in a HR generalist capacity.
  • College Degree preferred.
  • Excellent organization and interpersonal skills.
  • Experience working in a multi-cultural environment is a plus.
  • Knowledge in general HR office procedures, policies, and methods
  • Experience of working on DAX, SniperHire, and all HR Digital Tools is key for this role.

Shortlisting Process:

All applicants will be contacted for interviews shortly after the closure date of this internal job advertisement. Interviews will be conducted by:

- Principal/CEO 
- P&O Business Partner - Schools



About Your Benefits
About GEMS

Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.

About the School

Established in 1992, GEMS Al-Khaleej National School is a US curriculum, K-12 international school helping over 2,000 students every year in developing life-long learning skills such as Empathy, Innovation, Self-awareness, Global Citizenship, Resilience and Grit. Our practices are rooted in our vision which is, “To be one of the finest US curriculum schools in Dubai in terms of the quality of teaching and learning and students’ character”.

AKNS’s inspection results are evident of the fact that the school has been on an incredible journey of transformation. This was also witnessed in school’s recent AP results. AKNS’s Average for all students across all AP subjects offered at school is 3.56 whereas UAE Average stands at 3.24 in comparison to the world average which is 2.95. Our high school students are given a chance to pick from a wide-variety of courses along with an array of Advanced Placement choices.

At GEMS Al-Khaleej National School (AKNS), we resolutely believe that success stems from reflective teaching practices, attentive administration, wonderful families and responsible students. We believe in bringing out the best in each of our students by promoting a healthy balance between Islamic values, cultural heritage and 21st century learning skills. In order to achieve this, we have established a culture of integrity that supports academic success and creates a community of lifelong learners. This, in tandem with a curriculum infused with global citizenship themes, allows children to develop innovative thinking skills to ensure that our students are ready for every challenge and opportunity.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
1. Resume/CV
2. Passport-size photograph
Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.