Vacancy Details

9643 - Manager – System / Desktop Administration

Location: UAE - Dubai
Closing Date 03-Nov-2021
About the Role

The Manager of System / Desktop Admin would facilitate and provide Technology Infrastructure support. The Manager would report to the Chief Information Officer and would facilitate the installation & configuration of computer hardware including servers/laptops, operating systems, applications, and its maintenance and monitoring.

Key Accountabilities:

  • Install, configure, and maintain servers, PCs, peripherals, IT tools/equipment, packaged software, antivirus, utilities, software tools, and software patches.
  • Install, administer, and upgrade the computer network infrastructure.
  • Troubleshoot problems arising from hardware, software, application systems, network infrastructure virus,es and security related attacks
  • Install/reinstall and configure packaged software and applications, antivirus, software utilities, and patches.
  • Update antivirus, systems software, and other software updates, when required.
  • Setup user accounts and profiles for end-users
  • Set up equipment in offices and setting up accounts and profiles for all users.
  • Assign priorities to problems reported, based on the severity, and coordinate with the concerned parties (SSC-IT, vendors, suppliers, etc.), where required, in tracking and resolving the problem.
  • Provide user support (Admin & Academic) - assist users in the appropriate use of systems/applications Intranet and Internet usage and provide them the best possible solutions to their IT-related issues/ problems.
  • Respond to queries on the status of the problem or service request.
  • Respond to emergency calls for equipment, software, and network problems, provide technical support.
  • Follow service desk procedures and deliver excellent support and customer service.
  • Diagnose and resolve user tickets related to hardware, software, and networking.
  • Setup and ensure the strict compliance of procedures related to daily backup and other periodic routines - Software patches,  data transfers/  interchange, port/ import/ export, and restoration from backups when required.
  • Maintain records of and manages site licenses for software purchased.
  • Record, monitor, and control software licenses purchased and used and notify the team when upgrades/renewals are required.
  • Maintain a current inventory of hardware and software.
  • Train users in the appropriate use of hardware, network, Intranet, internet, standard software packages, and software tools.
  • Assist in the closure of technology-related audit observations points.
  • Coordinate and interact with SSC-IT, for all school matters related to IT policy, systems integration and networking (group-wide), IT- infrastructure, purchases, upgrades, warranty, and replacements, new technology and requirements, technology plan, and budgets.
  • Coordinate with IT vendors (and SSC-IT, where relevant) for IT items ordered and delivered, upgrades and replacements warranty issues, and payments due.

Qualifications, Experience, and Skills required:

  • Degree (BSc/ MSc) in technology-related subject.
  • A minimum of 10 years of hands-on experience in maintaining ICT Infrastructure (Servers, Data & Voice cabling, Data Switches, Wireless Access Points, Access point Controllers, Routers, Firewall, Internet Lines, PCs, Laptops, Tablet PCs, Printers, Peripherals, Multimedia Projectors, Interactive Whiteboards, Robotics, Video Conferencing System, Digital Signage and AV equipment.
  • Microsoft Server Operating Systems, Server Security, and Server-based applications.
  • Knowledge of MS Office 365 and other MS office tools.
  • Knowledge of Android and iOS operating systems and prior experience in handling similar roles.
  • Experience in deploying technologies policies and standards.
  • Excellent communication skills, attention to detail, and effective problem-solving skills.
About Your Benefits
All positions attract an excellent remuneration package including a competitive tax-free salary, tuition fee concession, private medical insurance, annual airfares to country of residence, and gratuity.
About GEMS

Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.


About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application.

To complete the application you would need the following document(s):

1. Resume/CV
2. Passport-size photograph

In line with the UAE's Emiratisation goals, GEMS welcomes and encourages applications from UAE nationals to join our fast-growing team.

Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.