Vacancy Details

11122 - Receptionist

Business Unit: GEMS INTERNATIONAL SCHOOL - AL KHAIL
Location: UAE - Dubai
Closing Date 27-May-2022
About the Role

About the Role

As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students.

Key Accountabilities

  • Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
  • Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
  • Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
  • Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
  • Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
  • Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
  • Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
  • Attend staff meetings and serve on committees as required.

Expected Qualifications:

  • High School Diploma or equivalent
  • Proficient secretarial skills, and extensive knowledge & experience with MS office programmes

Expected Experience:

  • A minimum of two to three years experience working as a receptionist or in a customer service-focused role or in hospitality.

Job-Specific Knowledge & Skills:

  • Ability to multi-task and cope with peaks of demand
  • Strong customer service and interpersonal skills
  • Excellent organisational skills
  • Must enjoy public contact and dealing with customers face to face
  • Exceptional English skills, both verbal and written
  • Bi-lingual is an advantage
About Your Benefits

An attractive remuneration package is on offer to the successful candidate including tax-free salary, medical cover, tuition fee concessions, annual leave, and end of service benefits.

About GEMS

Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.

About the School

GEMS International School, Dubai Hills, opened in September, 2013, as a premier school offering the International Baccalaureate (IB) programme. With a strong multicultural student body and faculty of over 93 nationalities, we educate our students on the importance of Respect, Trust and Ambition (the three values in our school culture which underlie all we do). Through developing these core personal and social skills, and maintaining the GEMS Education ethos of learning for life and philanthropy, our students become truly global citizens. This year we have introduced the IB Career-related Programme to our pathways post-16 and also the Tareeqi Programme, our in-house KHDA approved SEN pathway. Our community is known for its warmth and inclusivity, with student leadership and responsibility (at all ages) highly valued. Our school is committed to digital citizenship and our dedicated Digital Learning Coaches enable students to discover ways that technology can assist and enhance their learning. Our students are not the only learners: our faculty is dedicated to self-improvement and sharing best practice through the highest levels of professional development.


To learn more please visit http://www.gemsinternationalschool-alkhail.com/
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
1. Resume/CV
Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.