Vacancy Details

11428 - Admissions Consultant - Temporary Contract (3 months)

Location: UAE - Dubai
Closing Date 17-Sep-2022
About the Role

To support the Enrolments Team to achieve enrolment targets for GEMS schools through inbound lead follow-up and outbound calls and emails. The GEMS Admissions Consultant will ensure high service standards and brand awareness are met in all aspects of the customer’s journey in admissions. 

Key Accountabilities:

  • Provide accurate and comprehensive information about the schools, including the curriculum, education level, and tuition fees.
  • Drive enrolments by promoting GEMS schools to prospective parents by conducting outbound calls.
  • Manage the CRM system for all lead conversions, and track the outcome and impact of calls.
  • Ensure contact time with prospective parents is within 24 hours of receipt.
  • Cross-sell by liaising with the school Registrars and ensure that prospective parents are actively guided to secure a place at an alternative GEMS school.
  • Work with schools to monitor, respond and engage positively on all social media communities and audiences to generate leads for GEMS schools.
  • Work well in a team environment and initiate effort and energy beyond the typical work day, where the tasks require additional commitment.
  • Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
  • Attend staff meetings and serve on committees as required.
  • Perform other duties as requested by direct & dotted reporting line Managers/Supervisors.

Qualifications, Experience & Skills:

  • Associate degree or higher with a concentration in sales, promotions & customer service preferred
  • Minimum of 3 years working in a call center or outbound sales office.
  • Exceptional communication skills especially persuasion, to clearly convey the benefits to potential customers/parents.
  • Strong interpersonal skills to work with a wide variety of people each day, build relationships, and network.
  • Confident and strong self-assuredness to succeed in cold-calling customers and making a sale.
  • Digitally savvy and adept at using social media.
  • Decision-making, problem resolution, and creative thinking skills.
  • Excellent interpersonal, customer service, and time management skills, together with diplomacy, tact, and well-developed organisational skills.
  • Open and collaborative working style; must be comfortable in an environment where ideas are shared and challenged.
  • Able to multi-task the activities with shifting priorities.
  • Knowledge of the education sector is desirable.
  • Bilingual is an advantage.
About Your Benefits
About GEMS

Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.


About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application.

To complete the application you would need the following document(s):

1. Resume/CV
2. Passport-size photograph

In line with the UAE's Emiratisation goals, GEMS welcomes and encourages applications from UAE nationals to join our fast-growing team.

Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.