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إرفاق

Receptionist

GEMS WINCHESTER SCHOOL - FUJAIRAH الفجيرة, الإمارات تم النشر 2026/09/08 07:40:34 تنتهي 2026-11-07 الرقم المرجعي: JB5481382
جديد

الوصف الوظيفي

1- Provide professional and friendly customer service to all callers, parents, visitors, and staff.
2- Answer telephone calls, emails, and enquiries promptly, ensuring responses are provided within 24 hours.
3- Provide accurate information about the school, admissions, curriculum, tours, and school services.
4- Welcome visitors and create a positive first impression of the school.
5- Ensure Reception is staffed at all times during working hours (7:15 a.m. to 4:30 p.m.).
6- Coordinate with the Reception team and Parent Relations Executive (PRE) to maintain continuous front desk coverage.
7- Record late attendances and manage student exit procedures.
8- Log and follow up on parent concerns and complaints, escalating issues when necessary.
9- Maintain accurate visitor, caller, and reception records.
10- Process Transfer Certificate (TC) requests and related documentation confidentially and accurately.
11- Complete administrative and secretarial duties as assigned.
12- Maintain confidentiality of student, parent, and staff information.
13- Adhere to all GEMS policies, procedures, and professional standards.
14- Attend meetings and work collaboratively with colleagues to support excellent customer service and school operations.

المهارات

Expected Qualifications:

  • Need to be a fluent English and Arabic speaker.
  • Strong High school education, including Arabic, English, and Maths

Expected Experience:

·         A minimum of one year experience working as a receptionist or in a customer service-focused role.

  • Effective communicator (written and spoken)
  • Interpersonal skills, able to operate in a diverse environment

Job-Specific Knowledge & Skills:

·         Ability to multi-task and cope with peaks of demand

·         Proficient secretarial and computer skills

Advanced user of Microsoft Office an advantage

تفاصيل الوظيفة

المرشح المفضل

GEMS WINCHESTER SCHOOL - FUJAIRAH

تعليم الفجيرة, الإمارات العربية المتحدة http://www.gemswinchesterschool-fujairah.com

GEMS Winchester School Fujairah (WSF), delivering the British Curriculum, was founded in September 2016. Housed in a purpose-built, state-of-the-art campus with excellent facilities, WSF has grown at a rapid rate to meet the needs of a local Emirati and International ex-patriate community. As an all-through school from Pre-KG (FS1) to A Levels, our number on roll exceeds 1700 students. GEMS has a world-class reputation for outstanding education and our school serves Fujairah, the premier city on the beautiful eastern coast of the UAE. The WSF school mission is to establish a child-centered learning environment that will allow all students to reach their full potential, and to become the school of choice in Fujairah, meeting the needs and aspirations of all our learners and families. Fujairah is just over an hour from Dubai and sits at the foot of the Hajar Mountains facing the Indian Ocean. The beautiful coastline and spectacular scenery make Fujairah a popular destination for cyclists, water sports enthusiasts and visitors alike. Its large port, one of the deepest in the world, attracts many international businesses and trade is growing rapidly. Fujairah is now rivalling other famous UAE destinations as an exciting modern city with a vibrant economy and culture. Teachers can enjoy a healthy balance to life, with numerous modern malls, cinemas, bars and restaurants, with beautiful beaches and resorts to match all budgets within a short drive. For those that enjoy a lower cost of living and a quieter pace of life, Fujairah is a wonderful place to live and work, with the benefit of having Dubai and its many international concerts, activities, facilities, and events so close by.

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