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Job Description
GEMS Royal Dubai School are delighted to announce an opportunity has become available for a UAE National in our Front of House team.
Working as part of a team this role will act as the first point of contact for the school, ensuring highest standards of customer satisfaction.
This is a varied role, answering the telephone, responding to enquiries over the phone, email or in person.
Using the computer to complete general admin tasks
Supporting the admissions team and PRE with school tours and or administration tasks as and when required.
Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure - including booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), assist in enrolment events as and when required.
Maintain open lines of communication to new and prospective parents ensuring that their concerns and feedback are handled effectively and efficiently.
Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
Attend staff meetings and serve on committees as required.
Skills
Good English skills, written and spoken.
A team player who enjoys working positively with others.
Excellent customer service skills.
Proficient secretarial and computer skills.
Advanced user of Microsoft Office an advantage.
High school diploma or higher.
Ability to multi-task and cope with peaks of demand
Strong customer service and interpersonal skills
Excellent organizational skills
Must enjoy public contact and dealing with customers face to face
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Job Details
Preferred Candidate
GEMS ROYAL DUBAI SCHOOL - DUBAI
At GEMS Royal Dubai School (RDS), we offer an outstanding world class education with students at the heart. Our community is built upon the vision of ‘Achieving Excellence Together’; it is a place where students, teachers and parents are committed, ambitious and positive. As one of the first accredited High-Performance Learning (HPL), World Class Schools in the region, we focus on ensuring our motivating learning environments support, challenge and inspire students from Early Years through to Year 6, focusing not only on academic excellence, but on developing students to be confident and happy learners. We provide a solid foundation that is supportive and inclusive, where we embrace and celebrate every individual. Our experienced UK trained teachers inspire intellectual curiosity, independence and effective learning habits. From an early age, we encourage students to be empathetic, hardworking and agile. As a school we pride ourselves on ensuring the development of our students’ social and interpersonal skills, as well as their contribution to the community. We believe every experience is a learning opportunity and seek out different ways to ensure our children and staff are everlasting learners who strive for improvement within our High Performing Culture.