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Job Description
JOB PURPOSE:
As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.
KEY ACCOUNTABILITIES:
Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
Attend staff meetings and serve on committees as required.
Skills
QUALIFICATIONS, EXPERIENCE & SKILLS:
Expected Qualifications:
Minimum of High School Diploma or BA degree
Expected Experience:
A minimum one year experience working as a receptionist or in a customer service focused role.
Effective communicator (written and spoken)
Interpersonal skills, able to operate in a diverse environment
Job-Specific Knowledge & Skills:
Ability to multi-task and cope with peaks of demand
Proficient secretarial and computer skills
Advanced user of Microsoft Office an advantage
Job Details
Preferred Candidate
About This Company
GEMS WELLINGTON ACADEMY - SILICON OASIS
Education Dubai, United Arab Emirates https://www.gemswellingtonacademy-dso.comGEMS Wellington Academy Silicon Oasis is committed to personalised learning; every child’s journey is different - from the moment a child steps into our school until the day they graduate. Our school provides a progression from the Early Years Nursery into the Foundation Stage, through to an enriched and developed Primary and Secondary National Curriculum for England offering. Our students leave WSO with the widest range of qualification pathways in the UAE and a remarkable 97% of our graduates are currently pursuing higher education at globally renowned universities. The Foundation Stage at Wellington Academy has been rated Outstanding by the KHDA for ten consecutive years providing an engaging, supportive and empowering environment for our youngest students. GEMS Wellington Academy Silicon Oasis has an award-winning Physical Education department boasting an extensive range of sports facilities and opportunities taught by specialist teachers before, during and after school, including Football, Rugby, Tennis, Basketball, Cricket, Netball, Rounders and Swimming. GEMS Wellington Academy Silicon Oasis is the Centre of Excellence for Performance and Theatre Tech is a beacon of excellence internationally – partnered with both UDO, URDANG International and West End Stage London. WSO is a pioneering school in the UAE, setting the benchmark for educational diversity. We proudly offer the widest range of post-16 pathways in the country, providing students with unparalleled choices for their academic journey. With six pathways, these options include four ‘traditional’ pathways, featuring IB Diploma Programme, IB Career-Related Programme, BTEC, and A-Levels. Our fifth pathway enables students to customise their education by selecting subjects from a combination of IB, BTEC, and A-Level offerings to align their choices with their individual needs and interests. At WSO, we offer a sixth pathway, introducing students to ASDAN International Awards and short courses. ASDAN provides a holistic and adaptable education with hands-on, experiential learning, reflecting our commitment to meet the diverse needs and aspirations of every student. We take immense pride in our students’ remarkable achievements, which are a testament to our unwavering commitment to excellence. With a 97% A-Level pass rate, including an impressive 41% achieving A*-B grades, our students consistently excel in their academic pursuits. Additionally, our IB Diploma Programme graduates boast an outstanding 92% pass rate, with 11% of our students achieving an exceptional score of 40 or more. Our dedication to providing diverse pathways to success is reflected in our 100% BTEC pass rate, with an outstanding 81% of all grades at distinction level.