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Job Description
Key Responsibilities:
- Provide the full range of information within the category requested (location, curriculum, admission
procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the
delivery of a quality customer service experience to all callers or visitors to the school. - Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school
personnel as part of the customer service provision for the school. - Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive
customer service experience. - Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing
for lead generation. - Complete administration and secretarial tasks as assigned to support the broader Front of House team to
achieve their objectives - Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
- Attend staff meetings and serve on committees as required.
Skills
Job-Specific Knowledge & Skills:
- Ability to multi-task and cope with peaks of demand
- Proficient secretarial and computer skills
- Advanced user of Microsoft Office an advantage
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Job Details
Preferred Candidate
About This Company
GEMS METROPOLE SCHOOL - MOTOR CITY
Education Dubai, United Arab Emirates http://www.gemsmetropoleschool-dubai.comGEMS Metropole School, located in Motor City in Dubai, opened its doors in September 2014 and has continued to flourish and grow in student number and stature. The school is now open to students from FS1 to Year 13 with an all-through school capacity of 4200 students offering the National Curriculum for England. The school has become well-known for their key areas of success, such as a strong community approach to education, highly inclusive school support to strong secondary options at Key Stage 4 and academic and vocational choices at Key Stage 5. In addition, the school has well-equipped classrooms, a highly competitive sports department, a farm, digital media rooms, innovation laboratories, dedicated science labs, music, art rooms and libraries. Students from our Foundation Stage classes have access to attractive indoor and outdoor learning areas to explore and investigate, high quality Information Technology provision and Science provision to develop IT and Science-based literacy, and most recently a language hub to support key language skills across school. In the Primary section, with the use of 1:1 technologies, students and teachers use iPads and interactive whiteboards to enhance learning opportunities where appropriate. The Secondary school continues to develop and grow and has seen the LEAD and skills programme blossom supporting students to make informed decisions and develop their learning and leadership skills. A new focus of personalised pathways is supporting students in their preparation for life after school and their journey towards success. In conclusion, GEMS Metropole School is a member of the British Schools of the Middle East (BSME) with the School Principal as a BSME Country Rep. This allows both teachers and students alike to continue to grow and develop with the rich traditions of the National Curriculum offerings and align itself with ‘like schools’ across the region and overseas.