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Job Description
- Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
- Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
- Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
- Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
- Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
- Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
- Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
- Attend staff meetings and serve on committees as required.
Skills
- Bachelor's degree is mandatory for this role
- English Speaker with exceptional skills, both verbal and written
- Ability to multi-task and cope with peaks of demand
- Strong customer service and interpersonal skills
- Excellent organisational skills
- Must enjoy public contact and dealing with customers face to face
- Exceptional English skills, both verbal and written
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Job Details
Preferred Candidate
GEMS NEW MILLENNIUM SCHOOL - AL KHAIL
GEMS New Millennium School, Al Khail is an institution committed to ‘Education’ (Education empowered with a culture of innovation). This remains the hallmark of our enriched and innovative curriculum which is Exponential, Empowering and Experiential. Since its inception in April 2013, NMS is recognized as a leading school in the region and rated as a ‘Very Good’ School in 2023-2024 DSIB inspections.Our students come from over 27 nationalities, and internationalism prevails in the ethos of our school. All the cultures and identities of our students are promoted through the enriched curriculum with a dual pathway in the senior school. After an enriched curriculum until Grade 8, students can choose to study CBSE from Grades 9 to 12 or IGCSE from Year 10 onwards.We know that we are educating the next generation of leaders, and so aspire to provide an inspiring learning environment that molds students to become innovative thinkers and enterprising global citizens. Student Voice and Student Agency thrives at our school and is influential to the 27-student initiated and led clubs. Community outreach is an intrinsic part of the school culture. We are an Eco Flag and Round Square school. The extended day programme called PACT – Programme for Appreciation and Cultivation of Talent is an avenue of platforms for students to develop their skills in music, science and technology, sports, public speaking and performing arts. The vision of GEMS New Millennium School is centered around the key word ‘Generation-Next'; the opening of vistas that imbues future ready Millennials.