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Job Description
At GEMS Jumeirah Primary School (JPS), we are a vibrant, forward-thinking international school that values innovation, inclusivity, and academic excellence. JPS follows the National Curriculum for England, providing a high-quality, well rounded education that nurtures critical thinking, creativity, and curiosity in our students. We aim to develop confident, global-minded individuals ready for the challenges of their future.
We are looking for an "Outstanding" Receptionist to join our Front of House team. You should have a passion for providing excellent customer service along with a desire to work in a fun and busy educational environment.
Receptionist
Key Accountabilities:
- Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
- Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
- Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
- Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
- Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
- Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
- Attend staff meetings and serve on committees as required.
Skills
Communicatioin & Working Relationships:
Internal: School staff, students and GEMS Corporate Office Staff
External: Parents/Customers, prospective parents, visitors to the school
Expected Qualifications:
- A college Degree from a reputed university is desirable (BA or BSc)
Expected Experience:
- A minimum one year experience working as a receptionist or in a customer service focused role.
- Effective communicator (written and spoken)
- Interpersonal skills, able to operate in a diverse environment Job-Specific Knowledge & Skills:
- Ability to multi-task and cope with peaks of demand
- Proficient secretarial and computer skills
- Advanced user of Microsoft Office an advantage
Competitive Salary
Working Full time:
Monday to Thursday 7:15am to 4pm, Friday 7:15am to 1pm
38 working days paid leave per year
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Job Details
Preferred Candidate
About This Company
GEMS JUMEIRAH PRIMARY SCHOOL - DUBAI
Education Dubai, United Arab Emirates http://www.jumeirahprimaryschool.comGEMS Jumeirah Primary School is one of the most established and highly sought-after schools in Dubai. It has been consistently ‘Outstanding’ since 2010, thus securing its place amongst the top five schools in Dubai. JPS is a High-Performance Learning ‘World Class’ premium independent school, teaching the National Curriculum for England to pupils from FS1 to Year 6, using pedagogical approaches cherry-picked from the top performing countries in the world on a campus equipped with excellent facilities. The school has an enthusiastic and dedicated team of highly skilled classroom and specialist teachers, who create personalised and challenging learning opportunities to develop the children’s critical thinking, problem-solving, innovation and independent learning skills, within an environment that nurtures a strong sense of wellbeing and belonging. Behaviour across school is exemplary and the children have a real passion for learning. As well as achieving high academic standards against international benchmarks in the core subjects, the children of JPS achieve notable successes in the non-core subjects of Physical Education, Music and the languages and leave at the end of their JPS journey as well-rounded members of the international community in which they thrive. GEMS Jumeirah Primary School is a full member of the British Schools in the Middle East (BSME) and a member of the Independent Association of Preparatory Schools.