Receptionist Front of House

As the first point of contact for the school, the Receptionist plays a pivotal role in creating a distinguished and welcoming experience. This position ensures that every interaction with parents, prospective families, visitors, staff, and students reflects the school’s values of excellence, courtesy, and professionalism.

Key Accountabilities

• Provide accurate, comprehensive, and timely information relating to all areas of school life, including location, curriculum, admissions procedures, and tour arrangements, to ensure a seamless and professional customer experience.

• Manage all telephone and in-person enquiries with the highest standard of courtesy, directing queries to the appropriate staff with efficiency and discretion.

• Extend a warm and professional welcome to all visitors, upholding the school’s reputation as a centre of excellence.

• Actively support the Admissions team by following up with enquiries, assisting with lead conversion, updating the CRM system, conducting school tours where required, cross-referring families to other GEMS schools with availability, and assisting in enrolment-related events.

• Maintain proactive communication with new and prospective parents, ensuring that all feedback and concerns are handled promptly, professionally, and effectively.

• Uphold and promote GEMS Education’s policies, procedures, and code of conduct at all times.

• Attend staff meetings and contribute to committees as required.

Skills & Qualifications

• Bachelor’s degree (mandatory requirement).

• Outstanding command of the English language, both verbal and written.

• Strong organisational and administrative skills with the ability to prioritise and manage multiple tasks in a fast-paced environment.

• Exceptional interpersonal and customer service skills with a polished and professional manner.

• Confident and comfortable engaging with diverse groups of people, ensuring a warm, positive, and lasting impression.

• Ability to remain calm, composed, and efficient during peak periods.

• Fluency in a second language is considered a strong advantage.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.