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Job Description
As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students.
Key Accountabilities
- Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
- Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
- Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
- Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
- Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
- Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
- Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
- Attend staff meetings and serve on committees as required.
Skills
- Bachelor's degree is mandatory for this role
- English Speaker with exceptional skills, both verbal and written
- Ability to multi-task and cope with peaks of demand
- Strong customer service and interpersonal skills
- Excellent organisational skills
- Must enjoy public contact and dealing with customers face to face
- Exceptional English skills, both verbal and written
- Bi-lingual is an advantage
Job Details
Preferred Candidate
About This Company
GEMS WORLD ACADEMY - DUBAI
Education Dubai, United Arab Emirates https://www.gemsworldacademy-dubai.comThe International Baccalaureate (IB) programmes are at the heart of GEMS World Academy and are internationally renowned as rigorous and challenging courses in which students develop rapidly both personally and academically. The IB Programme is widely considered the gold standard of education, and GEMS World Academy is looking for talented and innovative individuals to join our highly successful team of over 136 teachers, 80 teaching assistants and 44 administrative and support staff and to contribute to the already successful outcomes for our community. GEMS World Academy-Dubai (GWA) is a private, co-educational IB World School for PreK to Grade 12 students. Established in 2008 as a member of GEMS Education, the Academy is authorised to deliver the PYP, MYP, DP and CP programmes, and is also accredited by the Council of International Schools and the New England Association of Schools and Colleges (NEASC). We serve a multi-ethnic community in the heart of Dubai. Our ethos is grounded in the IB Learner Profile; we encourage intellectual curiosity, entrepreneurial spirit, and foster a real sense of communal endeavour. The Academy has gained national and international recognition for its work to improve outcomes for students, as well as its aspirational and inclusive vision. As a member of the GWA community you will have the opportunity to shape the future of the Academy whilst working alongside an exceptionally talented group of teachers and leaders.