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Job Description
Job Description
As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students.
Key Accountabilities
- Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
- Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
- Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
- Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
- Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
- Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
- Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
- Attend staff meetings and serve on committees as required.
Skills
Skills
- Bachelor's degree is mandatory for this role
- English Speaker with exceptional skills, both verbal and written
- Ability to multi-task and cope with peaks of demand
- Strong customer service and interpersonal skills
- Excellent organisational skills
- Must enjoy public contact and dealing with customers face to face
- Exceptional English skills, both verbal and written
- Bi-lingual is an advantage
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Job Details
Preferred Candidate
About This Company
WESGREEN INTERNATIONAL SCHOOL - SHARJAH
Education Sharjah, United Arab Emirates http://www.wesgreeninternationalschool-sharjah.comGEMS Wesgreen International School is a world class British School in the Heart of Sharjah and is recognised amongst the most prestigious British Curriculum international schools in the state. We are a vibrant, welcoming and dynamic school, that provides a world class British education for every student who enters our doors. Our main purpose is to ensure that every single child receives a world class education across all areas of their development. We have an unwavering belief that all students can achieve their full potential. As a British School Overseas (accredited and recognised by the DfE in the UK), we continue to evolve our educational offering to ensure we are equipping all our students with the right mindset and skills set to enable them to thrive in the world of today and tomorrow. Wesgreen students are being prepared to be the leaders of tomorrow. Wesgreen International School was founded in 1991 and became a member of the GEMS international network of schools in 2017. The school follows the National Curriculum for England (NCfE) and has around 3500 students spread across four separate campuses on one site: Early Years (FS1, FS2, and Year 1); a co-educational Primary (Year 2 to Year 5); a Boys' Secondary School (Year 6 to Year 13), and a similar Secondary Girls' School. Wesgreen is a world-class academic institution with a long history of high academic Success. The school is a member of the British Schools in the Middle East (BSME), which helps raise educational standards and creates opportunities for staff professional development. The school is also an AoBSO (Association of British Schools Oversea) member, which is a selective association of only the top British International schools from around the world and recognised by the UK department for Education. Many alumni serve as dedicated members of their alma mater's parent body, while others excel at some of the world's best universities. In addition, the school inspires excellence and empowers global minds by engaging passionate and qualified international educators in a culturally responsive setting. Many staff and families enjoy longstanding educational partnerships, which is one of the community's many strengths and reason of connection.