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Job Description
About the Role
GEMSRoyal Dubai School is seeking a professional, friendly, and highly organised UAE National Receptionist to be the first point of contact for our school community. This is a key front-facing role where you will represent the school’s values and ensure every visitor, parent, staff member, and student receives a warm and efficient welcome. This position requires immediate commencement.
As the face of the school, you will play a vital role in delivering outstanding customer service and supporting the smooth day-to-day operation of the school office.
Key Responsibilities
Act as the first point of contact for all visitors, parents, students, and staff
Answer telephone calls promptly, courteously, and direct enquiries appropriately
Provide accurate information regarding admissions, curriculum, school events, and activities
Welcome all visitors and ensure a professional and friendly reception experience
Maintain a clean, organised, and presentable reception area at all times
Manage the visitor register and coordinate school tours
Support communication of school events through daily bulletins and updates
Handle incoming and outgoing mail and coordinate courier services
Provide general administrative and secretarial support as required
Ensure compliance with all GEMS policies, procedures, and safeguarding standards
Support school operations by attending meetings and contributing where required
Carry out additional duties as directed by the line manager
Skills
About You
UAE National with a family book
Diploma or A-Levels
Excellent communication and interpersonal skills
Strong customer service mindset with a professional and welcoming attitude
Highly organised with the ability to multitask in a busy environment
Proficient in basic administrative and office systems
Calm, approachable, and able to handle queries efficiently and courteously
Previous experience in a receptionist or front-of-house role (school experience desirable but not essential)
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Job Details
Preferred Candidate
GEMS ROYAL DUBAI SCHOOL - DUBAI
At GEMS Royal Dubai School (RDS), we offer an outstanding world class education with students at the heart. Our community is built upon the vision of ‘Achieving Excellence Together’; it is a place where students, teachers and parents are committed, ambitious and positive. As one of the first accredited High-Performance Learning (HPL), World Class Schools in the region, we focus on ensuring our motivating learning environments support, challenge and inspire students from Early Years through to Year 6, focusing not only on academic excellence, but on developing students to be confident and happy learners. We provide a solid foundation that is supportive and inclusive, where we embrace and celebrate every individual. Our experienced UK trained teachers inspire intellectual curiosity, independence and effective learning habits. From an early age, we encourage students to be empathetic, hardworking and agile. As a school we pride ourselves on ensuring the development of our students’ social and interpersonal skills, as well as their contribution to the community. We believe every experience is a learning opportunity and seek out different ways to ensure our children and staff are everlasting learners who strive for improvement within our High Performing Culture.