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Job Description
Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values.
Install, configure and maintain all ICT equipment according to instruction.
Unpack and install ICT equipment such as new computers and peripheral. Maintain inventory file of all new equipment.
Ensure all new equipment is functional before it is distributed.
Set up equipment in offices, classrooms, and labs. Set up accounts and profiles for all users.
Periodic printer maintenance such as head cleaning and alignment. Re-fill printer toner and cartridges.
Responsible for booting systems and preloading software in preparation for classroom lessons.
Maintain a current inventory of hardware, software and passwords. Communicate with users in assessing their on-going needs, recommend best practices, effective
solutions and implement to produce desired results.
Maintain records and manage log of all work undertaken.
Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
Initiate effort and energy beyond the typical work day, where the tasks require additional commitment.
Attend staff meetings and serve on committees as required. § Perform other duties as requested by direct & dotted reporting line managers / supervisors.
Skills
Qualifications / knowledge: Degree in Computer Science Desirable certifications: MCSE, MCSA, CCNA
Skills: Working knowledge of Windows server 2003, AD, DNS, DHCP, IIS, and Network technologies.
Experience: A minimum of three (3) years’ experience providing IT Helpdesk support and related services to a large organization.
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Job Details
Preferred Candidate
GEMS WORLD ACADEMY - ABU DHABI
GEMS World Academy - Abu Dhabi is a dynamic, diverse, and inclusive community that captivates hearts and minds, challenges and empowers learners, fosters collaboration and unity, and inspires authentic local and global action. We are committed to creating a Culture of Dignity whereby all members feel safe, valued and included - a place where they belong. We actively foster a climate that encourages all members of the WAA learning community to express openness, care, empathy, agency and opportunity. We nurture, we challenge and we inspire. With a passionate team of dedicated educators, we draw experience and expertise from across the globe. We are so much more than the traditional concept of a school. We are a proud and supportive learning community with mutual respect and tolerance at our core. As well as being a thoroughly international family, we recognize and respect the importance of our host country’s language and culture, and actively promote these at all times. Offering the International Baccalaureate Organization’s (IBO) Primary Years Programme from FS1 – Y9, our students learn at an early age what it means to belong to a multicultural, diverse and inter-connected world. In September 2025, we will be expanding our provision to include Y10, commencing our journey to MYP authorization. Learners at GEMS World Academy Abu Dhabi develop intercultural understanding, social and environmental stewardship as well high levels of personal and collective achievement.