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Job Description
GEMS FirstPoint School is looking for a friendly, organized, and dependable individual to join our team as a Receptionist. As the first point of contact for clients, visitors, and team members, you’ll play a key role in creating a welcoming and professional environment. If you have excellent communication skills, a positive attitude, and enjoy helping others, we’d love to hear from you!
Key Accountabilities:
- Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
- Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
- Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
- Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
- Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
- Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
- Attend staff meetings and serve on committees as required.
Skills
- A minimum one-year experience working as a receptionist or in a customer service focused role.
- Effective communicator (written and spoken)
- Interpersonal skills, able to operate in a diverse environment
- Ability to multi-task and cope with peaks of demand
- Proficient secretarial and computer skills
- Advanced user of Microsoft Office an advantage
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Education
Highschool Diploma
Job Details
Preferred Candidate
GEMS FIRSTPOINT SCHOOL - THE VILLA - DUBAI
GEMS FirstPoint School (FPS) opened in 2014 and is positioned in the heart of The Villa community in Dubai. It is a Premium British Curriculum School, providing an excellent standard of education to around 2000 students from Nursery (aged 2) to Year 13, with exciting plans to expand facilities further in the coming years. The school has grown rapidly and continues to be popular with families from across Dubai with over 90 nationalities represented. FPS is housed in state-of-the-art buildings with a separate sport and performing arts centre, swimming pools, theatre, sports hall, dance, drama and music rooms. Our main building contains specialist facilities such as a range of computer labs, food technology kitchen, textiles and design suite, fully equipped Design Technology workshops, science labs and much more. The school prides itself on being inclusive and values-driven, creating a learning environment that promotes innovation and a love of learning. The curriculum offers a full, broad and balanced range of learning opportunities both in and out of the classroom, with a particular emphasis on an outstanding personalised education that allows all learners to achieve their potential and find personal success. As part of a vibrant local community, our students have the opportunity to study globally recognized A Levels, GCSEs and BTECs in a broad selection of subjects. Our teachers engage in purposeful professional development in a culture of continuous learning. A wide range of professional learning opportunities are available to teachers and FirstPoint is now a host venue for NPQ courses, with FPS senior leaders delivering the NPQSL and NPQH courses to aspirational colleagues from across the region.